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Frequently Asked Questions
- General
- Payment

How to Pay?
- eNETS
- DBS PayLah!
- Mastercard
- Masterpass by Mastercard
- Credit Cards
- Debit Cards

General 

1. What is AXS e-Station?
AXS e-Station is an online payment channel that aggregates existing AXS service providers to facilitate one-stop payments for bills, fines, others (Condo/Bldg), eServices and prepaid card top-up for online users.

2. What are the benefits of using AXS e-Station?
The availability of AXS e-Station in providing online payments creates greater convenience for users to make payments any time, any day.

3. Do I need to pay to use the services on AXS e-Station?
No, the services provided are FREE.

4. What are the payment services available on AXS e-Station?
The following services are available on AXS e-Station.

• Pay Bills
- General
- Credits Cards
- Town Councils
- Healthcare
- Loans
- Insurance
- Memberships
- Storage
- Season Parking

• Pay Fines (HDB, LTA, MyEG, NEA, NParks, Singapore Customs, State Courts, Traffic Police, URA)

• Pay Others
- Condo/Bldg (MCST)
- Home Services [COMING SOON]
- Student Services [COMING SOON]

• Top-up (M1, Singtel, StarHub)

• eServices (Busy Bees, HDB, LTA, My English School, Nanyang Polytechnic, NEA, Singapore Polytechnic, Temasek Polytechnic, The Learning Lab)

For the full listing of services, click here.

5. Can I perform bill payment, fine payment, top-up, eServices and others (Condo/Bldg) payment together in the same transaction?
Fines payment, Top-up and others (Condo/Bldg) services have to be performed in separate transactions.

6. Will I receive a receipt after I complete my transaction?
Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address on the payment summary page or transaction successful page.

Alternatively, you can print a physical copy of your successful transaction using the printer-friendly function (located at the top right) at the transaction successful page.

7. Are the services on AXS e-Station available 24 hours daily?
Yes, the services are available any day any time, except during scheduled maintenance.

8. Which browsers are compatible with AXS e-Station?
The browsers that are compatible with AXS e-Station are as follows:-
• Microsoft Internet Explorer: version 11 and above
• Google Chrome: version 18 and above
• Mozilla Firefox: version 12 and above
• Apple Safari: version 3 and above
• Opera: version 10 and above

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PAYMENT 

1. What are the available payment modes?
The available payment modes are eNETS, DBS PayLah!, Mastercard, Masterpass by Mastercard, Credit Cards (DBS/POSB) and Debit Cards (DBS/POSB).

eNETS (direct debit) is an online payment facility which allows Internet Banking users to make payment using their bank accounts. It is available to DBS Bank/POSB, OCBC Bank, UOB, Citibank and Standard Chartered Internet Banking users. Users are required to authenticate themselves using Internet Banking User ID, PIN and one-time password (OTP) from either security token or SMS.

DBS PayLah! is a personal mobile wallet which allows users to perform funds transfer via a mobile number. It is available to both DBS/POSB and non-DBS/POSB customers. Users are required to have the DBS PayLah! app installed on their smartphone and a wallet account being registered before making payment on AXS e-Station. For more information on PayLah!, please refer to here

Mastercard is a payment card which allows you to make payment online on direct debit or credit. Users are required to authenticate themselves with debit/credit card number, expiry date, CVV number and OTP. Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS e-Station. You are not able to pay credit card and loan bills with Mastercard credit card.

Masterpass by Mastercard is a free digital wallet service that allows you pay with the card stored in this wallet with any payment card, anywhere using any connected device. Your payment information is stored in one central, secure location. Users are required to register for a wallet account before making payment on AXS e-Station. Only Singapore-issued Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS e-Station. You are not able to pay credit card and loan bills with credit card option in Masterpass. For more information on Masterpass by Mastercard, please refer Masterpass website (https://masterpass.com/#en-sg/foreveryone).

Credit Card is a payment card which allows you to make payment on credit. It is available for DBS/POSB Mastercard Credit Card holders. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued credit cards can be used to make payment on AXS e-Station.

Debit Card is a payment card which allows you to make payment online with the funds directly deducted from your designated bank account. It is available for DBS/POSB Mastercard Debit Card holders. Users are required to authenticate themselves with debit card number, expiry date, CVV number and OTP. Only Singapore-issued debit cards can be used to make payment on AXS e-Station.

2. How do I pay using eNETS as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) At the Payment Summary screen, select eNETS as your payment mode.
b) You will be directed to eNETS payment gateway page.
c) Select your bank (DBS Bank/POSB, OCBC, UOB, Citibank or Standard Chartered).
d) You will be directed to the login page of your selected bank. Enter your internet banking User ID, PIN and OTP, when prompted.
e) You will be directed to AXS e-Station transaction successful page if your payment is successful.

For detailed payment steps, please refer to How to Pay > eNETS.

3. How do I pay using DBS PayLah! as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) At the Payment Summary screen, select DBS PayLah! as your payment mode to proceed.
b) Enter your mobile number.
c) You will receive a notification on your mobile phone. Click on the link in the notification to open your DBS PayLah! app.
d) Login to your PayLah! account.
e) Verify your payment details and tap on "Pay Now" to confirm.
f) Once successful, you will receive a confirmation SMS for your records and you can view your completed transaction on AXS e-Station.

For detailed payment steps, please refer to How to Pay > DBS PayLah!

4. How do I pay using Mastercard as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) At the Payment Summary screen, select Mastercard as your payment mode
b) Select Key in 16-digit Card Number.
c) Enter your credit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using Mastercard credit card.
- Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS e-Station.

For detailed payment steps, please refer to How to Pay > Mastercard.

5. How do I pay using Masterpass as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) At the Payment Summary screen, select Mastercard as your payment mode.
b) Select Masterpass.
c) Follow the on-screen instructions to login to your Masterpass wallet.
d) Select your payment card and complete your payment.
e) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using the credit option in Masterpass.
- Only Singapore-issued Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS e-Station.

For detailed payment steps, please refer to How to Pay > Masterpass.

6. How do I pay using Credit Cards as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) Select Credit Cards as your payment mode.
b) Select your credit card issuing Bank (DBS/POSB).
c) Enter your credit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using Credit Cards.
- Only Singapore-issued credit cards can be used to make payment on AXS e-Station.

For detailed payment steps, please refer to How to Pay > Credit Cards.

7. How do I pay using Debit Cards as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment:
a) Select Debit Cards as your payment mode.
b) Select your debit card issuing Bank (DBS/POSB).
c) Enter your debit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- Only Singapore-issued debit cards can be used to make payment on AXS e-Station.

For detailed payment steps, please refer to How to Pay > Debit Cards.

8. While making payment using eNETS, I encounter a screen to request for me to temporarily disable my pop-up blocker. How do I disable the pop-up blocker?
Follow the steps below base on the browser that you are using.

Internet Explorer Step 1: Select Tools from menu bar.
Step 2: Select Internet Options followed by Privacy.
Step 3: Under Pop-up Blocker, un-tick Turn on Pop-up Blocker.
Step 4: Select Close to exit dialog box.
Safari Step 1: Select Action from menu bar (Action is near the upper-right corner of Safari window and looks like a gear).
Step 2: Click Block Pop-Up Windows to un-tick.
Chrome Step 1: Select Chrome menu on the browser toolbar (Chrome menu is at the right side of the URL address bar).
Step 2: Select Settings followed by Show advanced settings.
Step 3: Under Privacy, click Content settings.
Step 4: Under Pop-ups, select Allow all sites to show pop-ups.
Step 5: Select OK to exit dialog box.
Mozilla Firefox Step 1: Select Options from menu bar followed by Content.
Step 2: Un-tick the Block pop-up windows check box.
Step 3: Select OK to exit dialog box.
Opera Step 1: Select Tools followed by Preferences (PC users)/ Select Opera followed by Preferences (MAC users).
Step 2: Select Windows and click black down arrow opposite Pop-ups.
Step 3: Select Open all pop-ups.
Step 4: Select Apply and click OK to exit dialog box.


9. Can I still proceed with my payment if I do not disable my pop-up blocker?
It is advisable that you temporarily disable the pop-up blocker so that the relevant transaction pages can be displayed properly and your transaction request can be completed successfully.

10. I am using eNETS DBS to make payment and am prompted to set up my d2pay. Do I have to do the set up every time?
No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are to designate a DBS/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.

After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.

Here is the process for the one-time DBS d2pay setup process.

1. After choosing "DBS Bank Ltd" as the payment bank, you will be directed to DBS d2pay login screen.

Enter your User ID and PIN.

Select "Submit" to proceed.
2. Enter the 6-digit iB Secure PIN generated from your iB Secure Device or send to you through SMS.
3. Set up your d2pay by
- designating the account type
- entering the account number (omit the dashes)
- setting d2pay daily limit

Select "Submit" to proceed with payment.
4. Check your payment details and select "Confirm" to proceed.

For more information on DBS d2pay, please refer to here

11. Can I pay with credit cards on AXS e-Station?
Yes, you can now use Mastercard credit cards to pay all bills, top-ups and others (Condo/Bldg) except credit card and loan bills.

12. What is the minimum and maximum amount I can pay through AXS e-Station in a single transaction?
The minimum payment amount is determined by the billing organisation/fines agency/telco.

For eNETS, the maximum payment amount is either $9999.99 or the daily transaction limit set up by you or the default set by the Bank.

For DBS PayLah!, the maximum payment amount is either the default transfer limit of $999 or the limit you have set (maximum limit at $999).

For Masterpass and Mastercard, the maximum payment amount is either $9999.99 or your credit limit, whichever is lower.

For Credit Cards, the maximum payment amount is either $9999.99 or your credit limit, whichever is lower.

For Debit Cards, the maximum payment amount is either $9999.99 or your bank account balance, whichever is lower.

13. Can I make partial payment for my bills and others (Condo/Bldg) (not applicable for Fines and Top-up)?
Yes, you may choose to make partial payment for your bills or others (Condo/Bldg) as long as it meets the minimum payment amount set by the respective billing organisations.

14. What is the maximum number of bills, fines, top-up or others (Condo/Bldg) I can pay in a single transaction?
For bills payment, you can add up to 20 billing organisations in a single transaction. For fines payment, you can pay up to 20 fines from an agency in a single transaction. For prepaid card top-up, you can only perform 1 top-up in a single transaction. For others (Condo/Bldg), you can pay 1 MCST in a single transaction.

15. What if I have more than 20 bills or fines to pay?
You may conduct another transaction for the remaining bills or fines.

16. How would I know that my payment is successful?
If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email.

If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

17. How soon will my payment reach the service provider?
For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your billing organisation's/fines agency's end.

For top-up, the top-up amount will be added almost immediately to your prepaid card.

For others (Condo/Bldg), the fund will be transferred to the Managing Agent or MCST within 7 to 14 working days.

18. Is the transaction I performed secure?
AXS adopts/implements the latest security programs and looks to consistently upgrade our system to ensure your transactions are secure and confidential.

In addition, please remember to clear your browser cache after each transaction. For more tips to enhance online security, please click here.

19. Who should I contact should there be any discrepancies with my transactions?
Should you encounter any discrepancies, please contact AXS customer service at 6560 2727 (8am - 10pm daily).


Please provide the following information to the customer service officer to facilitate your transaction inquiry.
  • Transaction date and time
  • Amount paid
  • Billing organisation paid to
  • Payment channel
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How To Pay

eNETS 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "eNETS" as your payment mode and follow the on-screen instructions to complete your transaction.

Note: You will be required to authenticate yourself with Internet Banking User ID, PIN and one-time password (OTP) from either security token or SMS.
5. Your transaction is successful.


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DBS PayLah! 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "DBS PayLah!" to proceed with payment.
5. Enter your PayLah! mobile number and follow the on-screen instructions to complete your transaction.
6. Your transaction is successful.


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Mastercard 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "Mastercard" followed by "Key in 16-digit Card Number" to proceed with payment.
5. Enter your Mastercard credit or debit card details and follow the on-screen instructions to complete your transaction.

Note: One-time password (OTP) from either security token or SMS will be required for authentication.
6. Your transaction is successful.


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Masterpass by Mastercard 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "Mastercard", followed by "Masterpass". Follow the on-screen instructions to complete your transaction.
5. Your transaction is successful.


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Credit Cards 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "Credit Cards", followed by your credit card issuing Bank (DBS/POSB) to proceed with payment.
5. Enter your credit card details and follow the on-screen instructions to complete your transaction.

Note: One-time password (OTP) from either security token or SMS will be required for authentication.
6. Your transaction is successful.


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Debit Cards 

1. Select the category and organisation you are making payment to.
2. Follow the on-screen instructions to enter/retrieve the account information and payment amount.

Select "Add to Payment Summary" to add to payment cart.
3. Select "Proceed to Pay" after you have completed adding your payments.
4. Check your payment details.

From the dropdown list, select "Debit Cards", followed by your debit card issuing Bank (DBS/POSB) to proceed with payment.
5. Enter your debit card details and follow the on-screen instructions to complete your transaction.

Note: One-time password (OTP) from either security token or SMS will be required for authentication.
6. Your transaction is successful.


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